Blog /

3 Types of Business Processes In Business Process Design

3 Types of Business Processes In Business Process Design

Effectively mapping your business processes can be confusing. Understanding what should and shouldn’t appear in your business process model can be a headache. 

Effectively mapping your business processes can be confusing. Understanding what should and shouldn’t appear in your business process model can be a headache. 

Successful companies understand the importance of effective business process management. They know that well-defined, streamlined workflows benefit their business’ output.

A business process can be defined as:

“A series of actions which are carried out in order to achieve a particular result.”

Read our in-depth article, What is the Difference Between Process and Procedure? For more information on business processes.

Conducting In-Depth Business Process Analysis for Optimising Workflows

To conduct a process analysis of your business successfully, you need to start thinking in terms of outcomes, rather than individual tasks and procedures. This end-to-end thought process will help you to identify the fundamental processes involved in your businesses model.


Remember, every process should contribute to the ultimate goal(s) of your business.

These processes should slot neatly together, like tracks that take a train from point A to point B.

Flow charts are a good way of pinpointing and visualizing your core processes. Flow charts are an intuitive way of process mapping. They clarify how an input passes through multiple procedures. Ultimately, delivering a pre-defined output.


IMPORTANT: Flow charts should only be used for the creation of a business process map. The implementation of standard flow charts is ineffective in real-life. Effective workflows should be dynamic and interactive. Automating customised workflows in a BPMS (business process management software) ensures that the workflows you build are optimised and maintained for the long-term.


Don’t worry if the work-flow passes through different departments - we are trying to separate ourselves from department-focused thinking.

To help with your process analysis it’s best to think of your workflows as one of three different process types.

Business processes can be divided into three basic categories.

Operational Processes

Think of your business as a trade ship, delivering cargo from point A to point B.

Operational processes are the cargo onboard the ship. This cargo must be delivered to its final destination as efficiently as possible, but there are many factors that affect the transportation of these goods.

Just like cargo on a ship, operational processes earn profit and deliver value to the customer. For most businesses, operational processes will probably fall into one of the following categories:


  • Production or development of a product or service
  • Marketing/distribution of product or service
  • Customer support both during and after delivery of product or service


All of these categories have a direct impact on the output of your business. Optimising these processes should be a high priority as they directly affect your primary business function.

Supporting Processes

Think of supporting processes as the sails, ropes and rudder that help deliver the cargo to its final destination. 

Without these fundamental devices, the boat would fail to deliver the precious cargo!

A supporting process indirectly benefits the output of the business. They do not drive any profits themselves but are essential to the operation of the business nonetheless.

A kitchen porter in a restaurant is a great example of a supporting process. The act of onboarding washing dishes does not directly impact the production or development of the final product but remains a necessary part of the overall process map. 

Without somebody to wash the dishes, how else would the restaurant continue to serve guests? 

Smaller business can benefit from outsourcing supporting processes as they are not cyclable. For example, It would be illogical for a small business to pay a full-time salary for a recruiter when new hires are rarely required.

Management Processes

Think of management processes as the captain that guides the vessel. 

Thanks to the sails, ropes and rudder, the cargo can begin making its way across the ocean. But who will ensure that boat stays on course?

Management processes do exactly that. They ensure the operational and supporting processes are well coordinated.

Just like supporting processes, management processes don’t directly contribute to the financial gain of the company. They do, however, ensure the longevity resilience of the company.

Client acquisition is a good example of a management process. Without the constant assessment of potential clients, the company would eventually fall behind its competitors.

It’s important that management processes are quantifiable. SMART goals are great for specifying, measuring and analysing the effectiveness of current business processes.

Using Business Processes for Developing Standard Operating Procedures

The ultimate goal of building your process map is to implement SOPs for repeatable tasks.

SOPs provide your team with standardised methodologies that can be tracked through your BPMS.

Some SOPs will be fixed and repeatable, such as quarterly reports, whereas some will be more dynamic. Dynamic SOPs will include key decision points where employees will need to move through the sequential steps of the workflow.

Inefficiencies found within an SOP should be amended as quickly as possible to ensure effectiveness. Reengineering existing workflows is preferable to designing new workflows as any existing progress could be lost.

Streamline and Automate Your Business Process Models

Once you’ve successfully identified your business processes, standardize and automate them with AhoyTeam. 

With AhoyTeam, you can customise and automate your workflows from within Slack and Email, guaranteeing unrivalled efficiency.

If you’re having difficulties identifying your business processes, get in touch with AhoyTeam for help with setting up your very own automated process map.



Like this article? Spread the word.

Get Started today!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
✔ 14 Day Trial
✔ No credit card required